BLan Technologies Ltd. (“BLan”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect about you. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information when you visit our website, use our products, or engage our services.

1. Scope

This policy applies to personal information collected through our websites (including blantech.com), services, software, APIs, and through interactions with our sales and support teams. It does not apply to information collected by third parties (see Third-party Services).

2. Information We Collect

• Account & contact information: name, company, job title, email, phone, billing address when you register or contact us.
• Credentials: username, password (stored securely) and authentication data for accounts.
• Usage data: logs, performance metrics, feature usage, and error reports from our products and services.
• Transactional data: invoices, payment method (we rely on third-party payment processors for card data), and billing records.
• Device & connection data: IP address, browser type, operating system, device identifiers, and general geolocation derived from IP address.
• Communications: records of your communications with our support or sales teams (email, chat transcripts, phone notes).
• Marketing data: newsletter subscription preferences and marketing engagement history.

3. How We Use Your Information

We process personal information for these purposes:

• Provide, operate, maintain and improve our products and services.
• Authenticate and manage your account and access rights.
• Process payments and manage billing.
• Respond to inquiries, provide customer support, and resolve disputes.
• Send administrative messages, security alerts and product updates.
• Send marketing communications where you have consented or where permitted by law (you may opt-out at any time).
• Analyze usage to measure, optimize, and develop new features.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Legal Bases for Processing (EEA / UK users)

If you are located in the European Economic Area or the UK, we rely on one or more lawful bases to process personal data, including: your consent, performance of a contract, legitimate interests (such as security and service improvement), and compliance with legal obligations.

5. Sharing & Disclosure

We do not sell personal data. We may share personal information with:

• Service providers: trusted third parties who perform services such as hosting, payment processing, analytics, email delivery and customer support.
• Professional advisors: lawyers, auditors, and accountants when necessary to provide or improve services.
• Business transfers: in the event of a merger, acquisition, or sale of assets, user data may be part of the transferred assets (with notice to affected users as required by law).
• Legal requirements: when necessary to comply with legal obligations, respond to lawful requests, or protect rights, property or safety.

6. Third-Party Services & Links

Our services integrate with and rely on third-party providers (e.g., cloud hosts, analytics, payment processors). These providers have their own privacy policies. We recommend reviewing their privacy notices before providing personal data. Our website may contain links to third-party sites; we are not responsible for their content or privacy practices.

7. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to provide functionality, remember preferences, measure and improve performance, and deliver relevant content. You can control cookie settings through your browser or device settings; blocking cookies may affect the functionality of our site.

8. Data Retention

We retain personal information for as long as necessary to provide services, for legitimate business purposes (such as record-keeping, fraud prevention and security), and to comply with legal obligations. Retention periods vary by data category and legal requirements.

9. Security

We implement industry-standard technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. These include encryption in transit, strong access controls, and regular security assessments. However, no system is 100% secure — if you suspect a security incident related to your data, contact us immediately at info@blantech.com.

10. International Transfers

BLan is headquartered in Canada and may transfer and process personal data outside your country of residence (for example, to cloud providers in the United States). Where required by law, we use appropriate safeguards to protect your data (such as standard contractual clauses or other mechanisms).

11. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

• Access: request copies of personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion of your personal data (subject to legal exceptions).
• Restriction & portability: request limitation of processing or transfer of your data in a structured format.
• Objection: object to certain processing, including direct marketing.

To exercise your rights or for privacy inquiries, contact info@blantech.com. We may need to verify your identity before fulfilling requests.

12. Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can promptly delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the update and revise the “Last updated” date. Continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

• Email: info@blantech.com
• Address: Metro Vancouver, British Columbia, Canada